Get off your phone...Get off your phone...GET OFF YOUR PHONE!!!!

So first off.... Don't you LOVE my pin?!?!? I love it.... found it on Facebook and thought it was hilarious!

Ok. So I just have to rant for a minute. As you know, I work at Starbucks. My store has a drive thru. I LOVE working the drive thru. It's busy and fun. So, what's my rant?!?! CELL PHONES!!!! C'mon people! Get off your phone! I am so tired of being told to hold on while someone finishes their phone conversation...at the speaker box! I am tired of remaking drinks because "Oh...I had wanted that Iced not Hot!" Um...HELLOOOOOOO We repeated your order 2 times PLUS it was on the screen in front of you as you ordered! Her excuse?!?....."Oh...I was on the phone (while she is still holding the phone to her ear)..so maybe you didn't hear me...or maybe I didn't say it loud enough" ARE YOU KIDDING ME?!?!?!

Now.... I totally don't mind remaking a drink if I mess up or we mess up or it's our fault.... BUT.... It bugs the crap out of me to have to remake a drink because you were on your phone while you ordered...on your phone while you paid...on your phone while you took the drink from me....and on your phone while you complained about it not being Iced. OMG!!!!! It's sooooo rude!!!!!!!!

We work hard. We are expected to get your drink order right - the first time. We bust our butts to get you through the drive through with as little wait as possible.... but if you change your order...because you were on the phone...and I have to remake it.... you have now made everyone behind you late for work!

Whew! Don't be offended if you talk on the phone in the drive thru lane. Just please at least put the phone down while you talk to me. DO NOT put up 1 finger to tell me to "hold on"....DO NOT mouth the words "thank - you" or "no" so that I can't hear you and neither can the person on the other line.

We are people too. We do not work for you...we work for Starbucks. Treat me with some respect. I just spent 8 hours at the drive thru window...2 days in a row.... I have been told to hold on, I have said hello to you (by the speaker box) at least 4 times before you finally tell me what you want, I have been ignored completely, I have been handed a credit card without you even looking at me OR even rolling your window down all the way!, I have been yelled at, I have been told that I was wrong not you (of course...while you were on your phone)...AND the kicker.... I have handed you the wrong drink...and you drove off with it...still talking on your phone! That last one was hilarious because I handed her a Frapp. and she ordered a HOT Latte!!!!! She took off before I could catch her!!! HOW CAN YOU NOT REALIZE THAT YOU WERE GIVEN A COLD, BLENDED DRINK WHEN YOU ORDERED AN EXTRA HOT DRINK!?!?!?! oh wait I remember..... because you were on your phone!!!

Ok... so thanks for letting me rant. I realize that no Starbucks is perfect. We make mistakes...we're human. There are days when you will wait for a while in the drive thru.... but please know that we are doing our best. Show us the common courtesy of getting off your phone. And honestly, I rarely hand out the wrong drink...that one time just happened to be a fluke but the truth is there.... she didn't even notice because she didn't even look at me...she was on her phone.

We had a lady sit in the drive thru for 5 minutes yesterday, parked at our speaker box, windows rolled up....on the phone. One of the guys walked out to see if there was a problem - if she needed help - if there was anyone behind her... and no to all of it. She was just talking on her phone for 5 minutes. She finally ordered...came up to the window...still on the phone.

It's just hard to be perky and happy in the morning when I'm being disrespected at the drive thru window.

Sheesh!

Please take no offense. I am just expressing my frustration. I do NOT represent Starbucks in anyway... just myself.

But know that I appreciate it when you say thank you, or smile at me. I try to do the same for you.